Terms of Service

1. Acceptance of Terms

By engaging Hometown Electrical for any electrical services, accessing our website, or communicating with us, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you ("Customer" or "you") and Hometown Electrical ("Company", "we", "us", or "our").

If you do not agree to these Terms, please do not use our services or website.

2. Services Provided

Hometown Electrical provides professional electrical services including but not limited to:

• Emergency electrical repairs and troubleshooting
• Electrical installations and upgrades
• Lighting solutions and installations
• Switchboard and safety switch installations
• Power point and outlet installations
• Ceiling fan installations and repairs
• Security system electrical work
• Smoke alarm installation and testing
• Electrical safety inspections
• Commercial and residential electrical services

All services are performed by licensed and insured electricians in accordance with Australian electrical standards and regulations.

3. Quotes and Pricing

3.1 Quote Validity

Written quotes are valid for 30 days from the date of issue unless otherwise specified. Verbal estimates are provided for guidance only and are subject to confirmation upon inspection.

3.2 Pricing

Our pricing is based on:

• Time and materials required for the job
• Complexity and scope of work
• Current market rates for materials and labor
• Travel time and distance for locations outside our standard service area

3.3 Call-Out Fee

We offer a $0 call-out fee when you accept our quote and we perform the work at your property. If a quote is not accepted or no work proceeds, a standard call-out/inspection fee may apply to cover the attendance and assessment.

3.4 Additional Work

Any additional work beyond the original scope will be discussed and agreed upon before commencement. Additional charges will apply for extra work not covered in the original quote.

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Cash
• Credit cards (Visa, MasterCard, American Express)
• EFTPOS
• Direct bank transfer
• PayPal (for online payments)

4.2 Payment Terms

Payment is due upon completion of work unless otherwise arranged. For larger projects, we may require:

• A deposit before commencement of work
• Progress payments for extended projects
• Net 7-day payment terms for approved commercial accounts

4.3 Late Payments

Overdue accounts may incur late payment fees and interest charges. We reserve the right to suspend services for accounts more than 30 days overdue.

5. Customer Responsibilities

As a customer, you agree to:

• Provide safe and reasonable access to work areas
• Ensure work areas are clear of personal belongings and obstructions
• Provide accurate information about existing electrical systems
• Inform us of any known hazards or safety concerns
• Ensure children and pets are kept away from work areas
• Be present or arrange for an authorized representative during service calls
• Pay for services according to agreed terms
• Notify us immediately of any concerns or issues with completed work

6. Warranty and Guarantees

6.1 Workmanship Warranty

We provide a 12-month warranty on all labor and workmanship from the date of completion. This warranty covers defects in our workmanship but does not cover:

• Normal wear and tear
• Damage caused by misuse or abuse
• Damage from external factors beyond our control
• Work performed by other contractors
• Pre-existing conditions not addressed in our scope of work

6.2 Parts and Materials

Parts and materials are covered by their respective manufacturer warranties. We will assist with warranty claims where applicable.

6.3 Emergency Repairs

Emergency repairs carry a 30-day warranty on workmanship. Permanent solutions may require additional work under separate agreement.

7. Liability and Insurance

7.1 Our Insurance

Hometown Electrical maintains comprehensive public liability and professional indemnity insurance as required by law.

7.2 Limitation of Liability

Our liability is limited to the value of services provided. We are not liable for:

• Consequential or indirect damages
• Loss of profits or business interruption
• Damage to property not directly related to our work
• Pre-existing electrical issues not caused by our work
• Damage caused by acts of nature or external factors

7.3 Customer Insurance

We recommend customers maintain appropriate property insurance. Please notify your insurer of any electrical work being performed.

8. Cancellation and Rescheduling

8.1 Customer Cancellation

You may cancel or reschedule appointments with at least 4 hours notice for non-emergency work. Emergency calls cannot be cancelled once an electrician is dispatched.

8.2 Our Cancellation

We reserve the right to cancel or reschedule appointments due to:

• Extreme weather conditions affecting safety
• Emergency situations requiring immediate attention
• Unforeseen circumstances beyond our control

8.3 No-Show Policy

If you are not available at the scheduled appointment time, we may charge a callout fee for the wasted trip.

9. Safety and Compliance

All work is performed in accordance with:

• Australian/New Zealand Standard AS/NZS 3000 (Wiring Rules)
• Victorian electrical safety regulations
• Occupational health and safety requirements
• Local council and building code requirements
• Energy Safe Victoria guidelines

We will obtain necessary permits and certificates where required. Additional fees may apply for permit applications.

10. Privacy and Confidentiality

We respect your privacy and maintain confidentiality of:

• Personal and contact information
• Property details and access information
• Security system information
• Business or commercial sensitive information

Please refer to our Privacy Policy for detailed information about how we handle your personal data.

11. Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by copyright and trademark laws. You may not use our intellectual property without express written permission.

12. Dispute Resolution

12.1 Direct Resolution

We encourage direct communication to resolve any disputes or concerns. Please contact us immediately if you have any issues with our services.

12.2 Mediation

If direct resolution is not possible, we agree to participate in mediation through an approved dispute resolution service.

12.3 Consumer Rights

These Terms do not limit your rights under Australian Consumer Law. You may have additional rights and remedies available under consumer protection legislation.

13. Emergency Services

Our 24/7 emergency service is available for urgent electrical issues that pose safety risks. Emergency work is prioritized and may be subject to higher rates for after-hours service.

Emergency situations include:

• Power outages affecting essential services
• Electrical sparks or burning smells
• Exposed wiring or electrical hazards
• Safety switch tripping repeatedly
• Storm damage to electrical systems

14. Force Majeure

We are not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government regulations or restrictions
• Labor disputes or strikes
• Supply chain disruptions
• Pandemic or health emergencies

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the Victorian courts.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms of Service or our electrical services, please contact us:

We are committed to providing excellent electrical services and customer satisfaction.