Privacy Policy

1. Introduction

Hometown Electrical Pty Ltd (ABN 83 689 174 534), trading as Hometown Electrical ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (phone number, email address, postal address)
• Property details and service location
• Service requirements and preferences
• Payment information and billing details
• Communication preferences
• Emergency contact information
• Email address, mobile number, promotion entry, reward and voucher details when you enter a Hometown Electrical promotion
• For a claimant who receives a $100 promotion result, their full name, current residential address and reasonable proof of identity, residential address and eligibility

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and exit pages
• Cookies and similar tracking technologies
• Limited device and network identifiers used to enforce promotion entry limits and detect misuse

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide electrical services, schedule appointments, and communicate with you about your service needs
• Customer Support: To respond to your inquiries, provide technical support, and resolve any issues
• Business Operations: To process payments, maintain records, and improve our services
• Marketing: To send you promotional materials, newsletters, and service updates (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect our customers, employees, and business interests
• Promotion Administration: To verify entrants, enforce entry limits, select and deliver rewards, redeem vouchers, determine whether a $100 result is fulfilled as cash or service credit, match claimant details against protected records to administer the household cash limit, investigate misuse, process payments, resolve disputes, and maintain legally required promotion records

Entering a promotion does not subscribe you to marketing. We will use your contact details for marketing only where you have separately given express consent, and you can withdraw that consent using the unsubscribe method provided. A name, residential address or proof provided for a $100 reward claim is used only for promotion administration, payment, household matching, misuse prevention, dispute handling and legal compliance, unless another use is required or authorised by law.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party contractors or suppliers who assist in providing our services
• Promotion Providers: With contracted hosting, secure data storage, security and bot prevention, email delivery, identity or address verification, and payment providers only to the extent reasonably necessary to verify claims, protect the promotion and deliver rewards. These providers may use the information only to provide the contracted service or as required by law
• Business Partners: With authorized partners for joint service offerings (with your consent)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Emergency Situations: To protect the safety and rights of our customers, employees, or the public

We do not disclose a claimant’s residential address or proof publicly. We limit disclosure to authorised recipients with a genuine need to use the information for the purposes described above.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and privacy
• Secure storage and disposal of physical records

Access to promotion claimant information is restricted to authorised personnel and contracted providers who need it for their role. Household matching is performed against access-controlled promotion records. Where reasonably practicable, we record the outcome of a verification check rather than retaining a copy of the supporting proof.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain website features.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and services provided
• Legal and regulatory requirements
• Warranty and insurance obligations
• Dispute resolution and legal proceedings
• Promotion record-keeping requirements, which may require entry, claimant, household-matching and reward-distribution records to be retained for at least three years after a promotion is finalised
• Supporting identity or address proof retained for no longer than reasonably necessary to verify a claim, prevent or investigate misuse, resolve a dispute, or meet a legal obligation

When supporting proof is no longer reasonably required, we securely delete or de-identify it. We may retain the minimum claim and verification record needed to administer the campaign and comply with legal record-keeping requirements.

8. Your Rights and Choices

Under applicable privacy laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing in certain situations
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing for marketing purposes or legitimate interests
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided below.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Providing notice through our services or other appropriate means

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.

13. Australian Privacy Law

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we have breached your privacy rights, you may lodge a complaint with us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

For more information about privacy rights in Australia, visit: Office of the Australian Information Commissioner (OAIC).